Connected Workforce & Remote Operations

HANDS-FREE SUPPORT

Technicians access live guidance, drawings and instructions without interrupting the task.

REMOTE EXPERT CONNECTION

Field teams connect instantly with specialists for faster diagnosis and resolution.

COMPLETE SERVICE VISIBILITY

Monitor assets, work orders and maintenance activity through one connected platform.

Connect Your Workforce in Real Time

Technicians can communicate directly with remote engineers, access technical information and complete guided tasks without putting down their tools. Voice-controlled operation, live video, noise-cancelling audio and a hands-free display provide immediate access to the expertise and information required at the point of work.

Live “see-what-I-see” remote assistance
Hands-free voice control
Digital work instructions and checklists
Real-time video and audio collaboration
Photo, video and field-data capture
Remote inspections and troubleshooting
Guided maintenance and commissioning
Training and knowledge transfer
Helmet and safety-glasses compatibility
Rugged industrial device options
Real-time asset monitoring
Alarm and event notifications
Predictive maintenance insights
Automated work orders
Technician scheduling and dispatch
Digital forms and inspection records
Asset history and maintenance tracking
Spare-parts and inventory visibility
Mobile access for field personnel
ERP, CMMS and EAM integration
Role-based access control
Multi-site operational dashboards
Power and electrical infrastructure
Renewable energy and battery storage
Data centres and critical facilities
Manufacturing and process industries
Oil and gas operations
Water and utility infrastructure
Transportation and logistics
Building and facility management
Equipment commissioning
Remote inspections and technical support
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How the Solutions Work Together
From Detection to Continuous Improvement
01.Detect

Service Pulse identifies an alarm, abnormal condition, maintenance requirement or service request.

04.Dispatch

A work order is created and assigned to the appropriate technician, engineer or service team.

07.Resolve

The technician completes the inspection, adjustment, repair or maintenance activity with guided support.

02.Analyse

The platform reviews operational data, asset history and current performance indicators to help define the issue.

05.Connect

The field technician uses Assisted Reality to establish a live connection with a remote specialist.

08.Record

Photos, videos, readings, checklists, findings and completed actions are captured within the asset record.

03.Prioritise

The event is classified according to urgency, operational impact and 

required technical response.

06.Guide

 Provides live instructions, drawings and technical support directly to the technician.

09.Optimise

Service data supports future 

maintenance planning, performance analysis and continuous improvement.

Transform Your Field Operations

Connect your frontline workforce with remote expertise, real-time information and structured service management. Mactek provides the technology, engineering support and integration capability required to deliver a connected digital workforce.

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